Overview

There's no questioning that hospitality experiences have changed, but what businesses now need to do is adapt to the shift in expectations to build a winning hospitality business. We're not only expecting to see companies adapt to health measurements, but also adapt to new trends that have emerged because of the crisis. When you read, you will gain a deeper understanding of the vital ingredients of success: - CLARITY - understanding where your business is now and creating a clear vision of the business you want to build - CULTURE - creating a culture that attracts and rewards passionate and dedicated employees - CUSTOMER - identifying and appealing to the ideal guests your business needs to succeed - CREATIVITY - finding your unique offering so you can stand out from the competition and make your mark - COMMENDATIONS - winning awards for your business and enjoying the benefits of award-winning status for years to come

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