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OverviewThis book reveals the Secrets to Service Success by analyzing four service companiesthat grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies. Full Product DetailsAuthor: Waldemar Schmidt (?) , Gordon Alder , Gordon Adler (?) , Els Van Weering (?)Publisher: Wiley Imprint: Wiley ISBN: 9781280271311ISBN 10: 1280271310 Pages: 184 Publication Date: 01 January 2003 Audience: General/trade , General Format: Electronic book text Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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