Why Service Matters: A Collection of Essays That Will Change How You Think About Service
Author:   Raul Pupo
Publisher:   Independently Published
ISBN:  

9781795734783


Pages:   348
Publication Date:   03 February 2019
Format:   Paperback
Availability:   Available To Order   Availability explained
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Why Service Matters: A Collection of Essays That Will Change How You Think About Service


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Overview

Why Service Matters is timely as customer satisfaction ratings continue an inexorable downward slide with no apparent end in sight. Enterprise initiatives hatched in the ivory tower - in the absence of input from the front line or from the customer base - have failed to keep the enterprise from flailing at serving the customer. Further, nostrums such as off-shore outsourcing and automation have proved to be nothing more than public relations maneuvers with no consequential positive impact on service.

Full Product Details

Author:   Raul Pupo
Publisher:   Independently Published
Imprint:   Independently Published
Dimensions:   Width: 15.20cm , Height: 1.80cm , Length: 22.90cm
Weight:   0.467kg
ISBN:  

9781795734783


ISBN 10:   1795734787
Pages:   348
Publication Date:   03 February 2019
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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