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9781530192700

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With over thirty years of experience in the automotive service contract and warranty industry, author Terry M. Thacker has the expertise only an insider could acquire. With hands-on experience and oversight in the development of some of the most widely sold service contract programs in the industry, his ability to dissect this complicated subject and present it in concise, easily understood language can be a tremendous benefit to any automotive consumer. Having a keen understanding of the methodologies employed in the claims adjudication process, who better to offer guidance in the techniques to skillfully navigate the system when a claim is unjustifiably denied? Who better to also offer a revealing insight into the bountiful commissions and profits that directly impact the cost you pay for a service contract and in some cases, even the retail cost of the vehicle being purchased?

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