What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Author:   David Freemantle
Publisher:   Nicholas Brealey Publishing
ISBN:  

9780585440477


Pages:   312
Publication Date:   December 1999
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage


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Overview

Over the last two years David Freemantle has studied hundreds of companies around the world to discover how they achieved their competitive advantage. In What Customers Like About You he reveals the secret of their success: emotional value (e-value).

Full Product Details

Author:   David Freemantle
Publisher:   Nicholas Brealey Publishing
Imprint:   Nicholas Brealey Publishing
ISBN:  

9780585440477


ISBN 10:   0585440476
Pages:   312
Publication Date:   December 1999
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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