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9781733165501

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Alain used his professional management skills coupled with a wonderful sense of humor to turn a crisis into a smooth, exciting, and stabilizing experience., as is highlighted in his book --Frank M. Jordan, Former Police Chief & Mayor, City & County of San Francisco Alain Piallat is one of the last classic hoteliers. His meticulous management style combined with his sense of European sophistication brought a world-class guest experience to San Francisco's Marriott Marquis from the day of its opening onward. Working for Alain, you absorbed his commitment to perfection. --Tom David, Executive Vice President & Chief Sales Officer, San Francisco Travel Association, Former Sales Manager of the San Francisco Marriott Marquis An incredible walk down memory lane. A gripping tale of an indelible day in San Francisco's colorful history that has the ability to put the reader right back to where they were at the time of the big shake. It's hard to believe it's been 30 years. --John A. Marks, Former President and CEO of the San Francisco Convention & Visitors Bureau

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Alain Piallat is a retired executive of Marriott International where he spent 30 years climbing the corporate ladder. At the time of the Loma Prieta San Francisco earthquake, he was the general manager of the then-named San Francisco Marriott, now renamed the San Francisco Marriott Marquis. Prior to retiring from Marriott International in 2005, Piallat was President of Marriott Hotels of Canada and Senior Vice President of Marriott Lodging in the midwestern part of the US. In these capacities, he was responsible for the management of some 350 hotels under different brand names. He guided the development of Revenue, Sales & Marketing strategies required to maximize sales and profits in these various businesses. During his career, Piallat served as Chairman of the San Francisco Convention & Visitors Bureau. He was on the Board of Directors of Junior Achievement International, served as a member of an Advisory Board for the Hotel School of Management at Michigan State University and was a member of the Advisory Board of the School of Hospitality at Guelph University in Ontario, Canada.

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