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Full Product Details

Author:   Sanford Berg
Publisher:   IWA Publishing
Imprint:   IWA Publishing
Dimensions:   Width: 15.60cm , Height: 1.80cm , Length: 23.40cm
Weight:   0.267kg
ISBN:  

9781843392729

ISBN 10:   1843392720
Pages:   182
Publication Date:   31 March 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

Table of Contents: Introduction; Checklist for Conducting Benchmarking Studies, Step 1: Identify Objectives, Select Methodology and Gather Data Outputs and Inputs,Step 2: Screen and Analyze Data, Step 3: Utilize Specific Analytic Techniques, Step 4: Sensitivity Tests, Step 5: Develop Policy Implications, Recent Institutional Developments; Detailed Overview of Benchmarking Methodologies, Production and Cost Concepts, Efficiency Scores Reflecting Outputs and Inputs, Outputs and Costs, Statistical Estimates of a Linear Cost Function, Specification of a Nonlinear Relationship;  Strengths, and Limitations of Different Methodologies: Technical Considerations, Criteria for Selecting Performance Measures,  Partial Indicators (Partial Metric Methods), Aggregating Partial Indices into an Overall Performance Indicator (OPI), Performance Scores Based on Production and Cost Estimates (Total Methods), Index Methods (Total Factor Productivity); Mean and Average Methods (OLS and Corrected Ordinary Least Squares, Frontier Methods, Stochastic Frontier Analysis, Non-stochastic Frontiers: Data Envelopment Analysis, Examples of Empirical Studies, Model Specification and Interpretation; Other Methodologies, Engineering (Model Company) Approach, Process Benchmarking, Customer Service Benchmarking

Reviews

""The Associacao Brasileira de Agencias de Regulacao - ABAR, recognizes and applauds the merits of this book. We welcome the way Sanford Berg's underscores the critical need for key information about how service is affected by the efficiency of water and sewerage operations, investments, and incentives. Without benchmarking methodologies, policy-makers, regulators and managers do not know where they have been nor where they are, and it is impossible for them to establish feasible performance targets to be reached by operators. This book explains how water and sewerage services can be offered at affordable cost to all consumers-the main objective for citizens andpolicymakers."" RICARDO PINTO PINHEIRO, President of Agencia Reguladora de guas, Energia e Saneamento Basico do Distrito Federal (ADASA), Brasil; and President of the Associacao Brasileira de Agencias de Regulacao (ABAR) 2010. ""Berg has assembled a solid piece of work; not quite a basic text, a how-to manual, nor a guide for stakeholders in urban water utility performance, but a combination of all three. The author's familiarity of key drivers and problems in the water business is evident, relating to both developed and developing countries. Throughout the book, he makes insightful comments about strengths and weaknesses of all the available tools for measuring and comparing utilities. Evidently, maturely applied performance evaluation, despite some uncertainties, has the power to bring about far more good than harm, and Berg's book presents a strong case for practising evaluation, and makes a useful contribution to operators, regulators and policy makers who aspire to achieving that good."" CHRIS DAVIS, Sustainability Business Development Manager, Institute for Sustainable Futures, University of Technology Sydney; and former CEO of the Australian Water Association.

The Associacao Brasileira de Agencias de Regulacao - ABAR, recognizes and applauds the merits of this book. We welcome the way Sanford Berg's underscores the critical need for key information about how service is affected by the efficiency of water and sewerage operations, investments, and incentives. Without benchmarking methodologies, policy-makers, regulators and managers do not know where they have been nor where they are, and it is impossible for them to establish feasible performance targets to be reached by operators. This book explains how water and sewerage services can be offered at affordable cost to all consumers-the main objective for citizens andpolicymakers. RICARDO PINTO PINHEIRO, President of Agencia Reguladora de guas, Energia e Saneamento Basico do Distrito Federal (ADASA), Brasil; and President of the Associacao Brasileira de Agencias de Regulacao (ABAR) 2010. Berg has assembled a solid piece of work; not quite a basic text, a how-to manual, nor a guide for stakeholders in urban water utility performance, but a combination of all three. The author's familiarity of key drivers and problems in the water business is evident, relating to both developed and developing countries. Throughout the book, he makes insightful comments about strengths and weaknesses of all the available tools for measuring and comparing utilities. Evidently, maturely applied performance evaluation, despite some uncertainties, has the power to bring about far more good than harm, and Berg's book presents a strong case for practising evaluation, and makes a useful contribution to operators, regulators and policy makers who aspire to achieving that good. CHRIS DAVIS, Sustainability Business Development Manager, Institute for Sustainable Futures, University of Technology Sydney; and former CEO of the Australian Water Association.

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