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OverviewThis book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field of consumer law and access to justice. It demonstrates that despite the development of ADR, access to justice is still severely lacking for the vulnerable consumer. The book highlights that a broad understanding of access to justice, which encompasses good regulation and its public enforcement, is an essential ingredient alongside access to the mechanisms of traditional private justice (courts and ADR) to protect the vulnerable consumer. Indeed, many of the difficulties are linked to normative obstacles and lack of access to justice is primarily a vulnerability in itself that can exacerbate existing ones. In addition, because it may contribute to ‘pushing’ already vulnerable consumers into social exclusion it is not simply about economic justice but also about social justice. The book shows that lack of access to justice is not irreversible nor is it necessarily linked to consumer apathy. New technologies could provide solutions. The book concludes with a plea for developing ‘inclusive’ justice systems with more emphasis on public enforcement alongside effective courts systems to offer the vulnerable with adequate means to defend themselves. This book will be suitable for both students and practitioners, and all those with an interest in the justice system. Full Product DetailsAuthor: Christine Riefa , Severine SaintierPublisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.440kg ISBN: 9780367555184ISBN 10: 0367555182 Pages: 264 Publication Date: 09 January 2023 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsForeword by Mary O'Hara 1. In search of (access to) justice for vulnerable consumers; 2. Economic theory and consumer vulnerability: Exploring an uneasy relationship; 3. A Universal Perspective on vulnerability: International Definitions and Targets; 4. The legal definition of ‘vulnerable’ consumers in the UCPD: benefits and limitations of a focus on personal attributes; 5. Vulnerable consumers in financial services and access to justice: the regulatory response; 6. Regulating the consumer credit market – protecting vulnerable consumers; 7. Vulnerability in the UK Energy Market; 8. Using ‘stokvel’ community values to combat financial exclusion; 9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations; 10. Improving courts and ADR to help vulnerable consumers access justice; 11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform; 12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection; 13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies; 14. Using claims management as a method to help consumers on low income; 15. The way forward: for an ‘inclusive’ access to justice to protect vulnerable consumersReviewsAuthor InformationChristine Riefa is a Reader in Consumer Law, Brunel University. Séverine Saintier is an Associate Professor in Commercial Law, Exeter University. Tab Content 6Author Website:Countries AvailableAll regions |
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