Overview

In less than thirty years Great Clips has achieved worldwide leadership in the hair salon industry, and its lead is widening every day. To have the largest and fastest growing brand in its entire industry is a remarkable achievement for any company. It's even more remarkable considering that the company was started in a backyard by three entrepreneurs who had no money, no new ideas, no new product, no experience in running a business, and even a shortage of rapport among themselves. This book documents the incredible rags to riches story and highlights the value of having an uncomplicated business model, avoiding the temptation to change it, sticking with the basics, and paying attention to all of the stakeholders--especially the customers. How Great Clips has capitalized on the franchising phenomenon that has swept across the business landscape will provide special interest for any follower of winning business models.

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9780989852135

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Having spent an entire career with McDonald's, I can appreciate how Great Clips has capitalized on the most important and most-often overlooked elements needed to lead an industry: Sound basics, simplicity, consistency and, of course, providing exactly what the customer wants. -- Jim Skinner, Retired CEO, McDonald's Corporation cover blurb Highlighting consistency, fairness, execution, and most of all, believing, the authors cleverly unfold the Great Clips story by revealing the fundamental business principles that have guided Great Clips through countless obstacles, human drama, and adversity to become one of the most compelling franchise success stories in history. -- Beth Walker, Department Chair and AT&T Professor of Services, Marketing and Management, W. P. Carey cover blurb A cutting edge book that examines current-day franchising through the incredible Great Clips success story. The company's history and achievements are especially remarkable in light of the overwhelming, self-inflicted stumbling blocks that had to be navigated in the early years. -- Morton Aronson, Former Director, International Franchise Association; recipient of the Total Quality cover blurb

A cutting edge book that examines current-day franchising through the incredible Great Clips success story. The company's history and achievements are especially remarkable in light of the overwhelming, self-inflicted stumbling blocks that had to be navigated in the early years. -- Morton Aronson, Former Director, International Franchise Association; recipient of the Total Quality cover blurb

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