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OverviewManaging the difficult transition into the information age just got easier using Value Leadership. Written by a chief quality officer, this is the first book to lead the quality movement forward using an integrated system to achieve the delivery of high value to all stakeholders in the information age. Defining value in customer terms permits everyone at all organizational levels to link business decisions with customer needs and wants in a measurable and observable manner. No other book has come close to offering acceptable techniques that measure the effectiveness of integrated quality systems. Full Product DetailsAuthor: Michael C. HarrisPublisher: ASQC/Quality Press Imprint: ASQC/Quality Press Dimensions: Width: 16.20cm , Height: 2.50cm , Length: 23.40cm Weight: 0.680kg ISBN: 9780873893787ISBN 10: 0873893786 Pages: 274 Publication Date: 01 January 1997 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Unknown Availability: Awaiting stock Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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