Overview

Utility & Facilities Incident Leadership Playbook A Practical 72-Hour Response Guide for Utility and Facilities Leaders Disruptive events do not fail organizations. Poor leadership during the first 72 hours does. This practical playbook is written for utility and facilities leaders responsible for maintaining safe, reliable, and compliant operations during high-risk incidents. It provides a structured leadership framework for managing the most critical period of any serious operational disruption - when decisions must be made with incomplete information, limited resources, and high regulatory exposure. Inside this guide, you will find: A three-phase 72-hour incident response framework A comprehensive pre-event readiness checklist A decision matrix for escalation, deviations, and regulatory exposure Practical communication templates for staff, executives, and regulators Documentation and regulatory protection guidance After-action review and recovery framework Leadership acknowledgment and revision control tools This playbook is designed for real-world use during: Severe weather and natural disasters Extended power loss Equipment and process failures Staffing shortages and labor disruptions Cyber or SCADA incidents Regulatory and compliance events This is not a theoretical manual. It is a leadership and decision-making guide for experienced professionals operating under pressure. Who This Book Is For This book is written for: Utility Managers and Directors Facilities and Operations Leaders Public Works Leaders Water and Wastewater Utility Leadership Industrial Utilities and Energy Managers Plant Managers and Shift Leaders with incident authority It is intended as a professional reference and training companion, not as an introductory textbook.

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