Overview

Many businesses are rooted in creating desirable products and services for users, but fail to consider the consumer. How can they create products and services that work for users? This book has the answers. User experience research, also known as UX research, focuses on understanding user behaviours, needs and motivations through a range of observational techniques, task analysis and other methodologies. User Research is a practical guide that shows mid-level and academic readers how to use the vast array of user research methods available. Written by one of the UK's leading UX research professionals, readers can benefit from in-depth knowledge that explores the fundamentals of user research. Covering all the key research methods including face-to-face user testing, card sorting, surveys, and many more, the book gives expert insight into the nuances, advantages and disadvantages of each, while also providing guidance on how to interpret, analyze and share the data once it has been obtained. Now in its third edition, User Research provides new insight into how to incorporate cross-functional collaboration when approaching user research, how to navigate the ever-changing world of GDPR as AI enters the research space and a pathway to founding their products and services with the understanding of consumer behaviour.

Full Product Details

9781398625099

Table of Contents

Reviews

""A complete and exhaustive guide for both new and experienced User Researchers. Stephanie Marsh manages to cover the breadth of researchers' jobs, from selecting appropriate methods to effectively communicating the impact. The chapter about research ethics is particularly useful; it grapples with the unintended consequences of our decision-making which is particularly timely in the age of AI."" * Katie Alden-John, Research and Transformation Leader, Caution Your Blast Ltd * ""I found this book to be an outstanding end-to-end guide to user research. It's clear, insightful and comprehensive, with a timely perspective on the use of AI. It's a must-read for beginners building their foundations and for experienced professionals looking to strengthen and refresh their practice."" * Susana Vilaça, UX Research Leader * ""With this third edition, Stephanie Marsh has created the essential resource for the modern user researcher. Its brilliance lies in its flexibility, serving as both a comprehensive guide to master the discipline from end-to-end, and as an indispensable quick-reference for the experienced practitioner. I was particularly impressed by the new section on rapid analysis, which provides urgently needed guidance for a real-world pressure we all face. Marsh's approach to the topic of AI is also refreshingly pragmatic; guidance is woven contextually into each method rather than isolated in a standalone chapter, which perfectly reflects how practitioners actually think and work. This is the definitive, practical guide for research as it's done today."" * James Lubwama, User Research Leader, Version 1 * ""As a research ops professional, I've noticed a growing number of people across different roles asking me and other researchers how to better connect with users and run effective research. It's an exciting shift, but it also raises an important question: how do we empower people to confidently do research regardless of their background? I find that this third edition of User Research meets that need. It explains complex practices clearly and thoughtfully without oversimplifying. It's a valuable resource for user researchers, research ops professionals and anyone looking to make research part of their product-building toolkit."" * Rita Duarte, Research Operations and UX Research Specialist * ""Stephanie Marsh's User Research (3rd edition) offers a clear and comprehensive introduction to the practice of user research, combining breadth of methods with practical and ethical grounding. The new edition gives thoughtful attention to AI: Marsh includes a useful table mapping where AI can support the research process, cautions about its environmental and ethical impacts and stresses the need for expertise to evaluate results. Each method now also contains guidance on how AI might be applied in practice. Given how rapidly AI continues to reshape our world and our discipline, this balance of pragmatism and responsibility makes the book both a dependable foundation and a guide to navigating change."" * Anja Maerz, Senior User Research Manager, Gen *

Author Information

Stephanie Marsh (she/they) is a leading expert in UX Research and UX Research Operations based in the UK. As the former Head of User Research and Analysis at the UK Government Digital Service and Head of Digital at the UK Ministry of Defence, they have played a pivotal role in advancing digital innovation within the public sector. Previously a Bunnyfoot consultant , one of the UK's leading UX consultancies, Stephanie has applied their expertise to enhance user experiences across diverse industries. As a respected thought leader, she has contributed to peer-reviewed publications and shared insights through speaking engagements at conferences and industry events.

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