Overview

Understand Why Service Parts Supply Chains Underperform-And What You Can Do to Fix ThemUnraveling the Service Parts Supply Chain is a practical, executive-level guide to the often-overlooked and highly complex world of post-sale service parts operations. Unlike the forward supply chain, the Service Parts Supply Chain (SPSC) operates under conditions of high uncertainty, urgent response times, and fragmented infrastructure. This book explores the unique challenges within the service parts environment and introduces the Five-Forces of Service Parts Supply Chain Management (SPSCM) Operations-a diagnostic and strategic framework designed to help leaders identify root cause, uncover inefficiencies, and drive meaningful transformation. Grounded in the author's decades of hands-on experience and supported by relatable, hypothetical use cases, the book reveals the complexities that make success in SPSCM so elusive-a domain often misunderstood, yet mission-critical. Written in a clear, accessible style-not overly technical-this book is for readers who want to understand why the service parts supply chain is so difficult to manage, why success is hard to achieve, and what can be done to change that.

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