Overview

Unlocking the Power of Information Technology describes a disciplined strategy to dramatically transform the performance of a corporation through Operational Excellence in the provision of IT services. This text is based on the author's many years of experience as a senior IT leader at ExxonMobil and describes how this highly successful multinational corporation organizes and manages IT services to achieve pacesetter results, with a cost structure much lower than key competitors. Only a few corporations operate at this level today, but those that are able to master this discipline enjoy a significant and lasting competitive advantage. The book explains how IT services should be aligned with business goals, what critical capabilities need to be established and how to organize and manage IT services. Seven key focus areas are described and any organization that implements IT services along these lines will transform IT into an efficient, secure, value-added service. This has proved to be a winning strategy throughout the highs and lows of business cycles and is an even more important discipline for companies weathering the storms of a recession. It is a powerful message that resonates with business leaders, IT managers and business school academia.

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9781441400420

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James C. Hamilton is an experienced IT manager and consultant with a very broad background in managing all aspects of Information Technology for large corporations. He has held a variety of executive and senior IT management positions within ExxonMobil, Exxon Chemical Company and Imperial Oil Limited, and is currently the principal consultant at JCHamilton Consulting LLC. In these roles, he has worked with many talented individuals and learned from the best how to manage the entire spectrum of Information Technology services, including strategic planning, architecture and technology management, SAP and other application frameworks, infrastructure operations, and project and program management. With more than 20 years of IT management experience, he has seen an enormous amount of change in the technology and how it can be effectively applied. He has experienced, first hand, many different management approaches over the years, and has distilled from that what really works for the business and what has enduring value. In addition to his expertise in IT management, he is experienced in the general management skills required to run a business, including budgeting, stewardship, organizational design, and people management and development. Mr. Hamilton earned a B.Sc. in Chemical Engineering at Edinburgh University and an M.Sc. in Chemical Engineering at the University of Alberta, where he specialized in computer control of chemical plant processes. He is a life member of the Association of Professional Engineers, Geologists and Geophysicists of Alberta and became a designated Information Systems Professional in the Canadian Information Processing Society in 1992.

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