Overview
"If you want to raise the bar on creating memorable customer experiences, then this book is your roadmap."" --Valerie Willis, VP, Tom Peters Company Do you have a passion for making sure you look after your customers? Do you want to be able to go that extra step to satisfy their needs? Do you want to make sure that your company seizes each moment of opportunity to become better? Customer service is, or should be, at the heart of every business. Let's face it, without customers you have nothing. Organizations which devote themselves to building lasting relationships with their customers must make certain that their teams build on individual strengths and have a genuine care for every customer they deal with. In Unleashing the Chief Moment Officers: Reliably Giving the Gift of Exceptional Experiences, you will discover a lot of evidence for igniting a passion for customer care through chapters on: Understanding that moments can make a difference Getting the right talent in place Appreciating the gifts customers give you (even if it doesn't look like one) Chief Moment Officer truths Unleashing the inner Chief Moment Officer in you And more... It is understood that a moment can seem like a very short period during a hectic day, but by learning how to make the most of them your business can thrive, your customers will be happier and your staff will be more engaged. Get a copy of Unleashing the Chief Moment Officers and see how it could improve your customer service."
Full Product Details
Author: Diane S Hopkins
Publisher: Networlding, Inc.
Imprint: Networlding, Inc.
Dimensions:
Width: 12.70cm
, Height: 0.80cm
, Length: 20.30cm
Weight: 0.236kg
ISBN: 9781944027223
ISBN 10: 194402722
Pages: 120
Publication Date: 11 October 2017
Audience:
General/trade
,
General
Format: Hardback
Publisher's Status: Active
Availability: Available To Order
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Reviews
Anyone who has tried to please customers and drive their loyalty knows it's challenging work. Diane Hopkins has poured her heart, soul, insight, experience, wisdom, and passion into Unleashing the Chief Moment Officers and through this work, she has demystified the customer connection challenge.This is a must-read for anyone who seeks to serve another business or life. It is an empowering, experiential tool that will inspire your inner Chief Moment Officer--moreover, it will purposefully connect you to the power of serving well in every moment, every day. -- Joseph Michelli, New York Times #1 bestselling author of books like Driven to Delight, The New Gold Standard, The Zappos Experience and Leading the Starbucks Way.
