Understanding Customer Service: A must read for everyone in Service Industry
Author:   Pankaj Gupta
Publisher:   Independently Published
ISBN:  

9798362867010


Pages:   50
Publication Date:   09 November 2022
Format:   Paperback
Availability:   Temporarily unavailable   Availability explained
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.

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Understanding Customer Service: A must read for everyone in Service Industry


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Overview

What is customer service? What is customer sensitivity? How do you feel when a customer vent on you? How to handle customer relations? How to close loop customer communications? There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Author shares his life experience about customers and simplifies the understanding of customer service through stories. This book is going to be an interesting read and would be useful in your professional development if you are working in customer facing roles in any service industry viz. Telecommunication, Information Technology, Travel and Tourism, Hospitality etc.

Full Product Details

Author:   Pankaj Gupta
Publisher:   Independently Published
Imprint:   Independently Published
Dimensions:   Width: 13.30cm , Height: 0.30cm , Length: 20.30cm
Weight:   0.064kg
ISBN:  

9798362867010


Pages:   50
Publication Date:   09 November 2022
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Temporarily unavailable   Availability explained
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.

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