Understanding Customer Motivation: Get inside the customer's mind

Author:   Catherine Mattiske
Publisher:   Tpc - The Performance Company Pty Limited
Edition:   3rd ed.
ISBN:  

9781921547232


Pages:   122
Publication Date:   01 December 2022
Format:   Paperback
Availability:   In stock   Availability explained
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Understanding Customer Motivation: Get inside the customer's mind


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Overview

Customers are interested in products and services that fulfill their needs and wants. If a customer doesn't have a perceived need or want then it is unlikely that they will buy. As an experienced salesperson, you must create need and motivate your customers to want to own or use the products and services that you sell. This Learning Short-take combines self-study with workplace activities to help you understand the elements of customer motivation. You will develop tips, tricks and techniques to encourage your customers to start or continue to do business with you, and get the products and services that they need. This Learning Short-take is designed for completion in approximately 90 minutes.

Full Product Details

Author:   Catherine Mattiske
Publisher:   Tpc - The Performance Company Pty Limited
Imprint:   Tpc - The Performance Company Pty Limited
Edition:   3rd ed.
Dimensions:   Width: 14.00cm , Height: 0.80cm , Length: 21.60cm
Weight:   0.150kg
ISBN:  

9781921547232


ISBN 10:   1921547235
Pages:   122
Publication Date:   01 December 2022
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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Global business educator and author, Catherine Mattiske, is the founder of TPC - The Performance Company, a leading training and consulting organization that has worked with Fortune 100 companies worldwide. Established in 1994, TPC has offices in Sydney, Los Angeles, New York, London, Singapore, and Basel (Switzerland). Catherine is the author of more than 30 books, including the Learning Short-take(R) series and Unlock Inner Genius: Power Your Path to Extraordinary Success . Discover your team's Genius Quotient at thegeniusquotient.com.

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