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Full Product Details

Author:   David Barnes
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 18.90cm , Height: 1.10cm , Length: 24.60cm
Weight:   0.440kg
ISBN:  

9780415238625

ISBN 10:   0415238625
Pages:   236
Publication Date:   19 October 2000
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Introduction Section 1: Introduction 1. Organisations as Systems Gerard Cole 2. Effective Operations Management Nigel Slack, Stuart Chambers, Christine Harland, Alan Harrison and Robert Johnston Section 2: Introduction 3. Adding Value John Kay 4. Competing on Capabilities George Stalk, Philip Evans and Lawrence Shulman 5. The Value Chain and Competitive Advantage Michael Porter Section 3: Introduction 6. Marketing in a Changing World Philip Kotler, Gary Armstrong, John Saunders and Veronica Wong 7. A Framework for Developing a Quality Strategy in a Customer Processing Operation Robert Johnston 8. Relationship Marketing Francis Buttle Section 4: Introduction 9. Purchasing Peter Baily 10. Concept of a Manufacturing System John Parnaby 11. Logistics and Competitive Strategy Martin Christopher 12. Reverse Logistics Richard A. Lancioni Section 5: Introduction 13. The Triumph of Process Michael Porter 14. Staple Yourself to an Order Benson P. Shapiro, V. Kasturi Rangan and John J. Sviokla 15. Frameworks for Understanding Business Process Re-engineering Steve Childe, Roger Marshall and Jan Bennett 16. Business Process Re-engineering - Contrasting What it is with What it is Not Clive Holtham

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Author Information

David Barnes has pursued an industrial as well as academic career. He has worked for a number of organizations ranging from blue chip to small family owned businesses in the process plant contracting and building products manufacturing industries. He is a Lecturer in Management at The Open University Business School, where his interests centre on the strategic management of operations

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