Ultimate Service: Complete Handbook to the World of the Concierge
Author:   Holly Stiel ,  Delta Collins
Publisher:   Pearson Education Limited
ISBN:  

9780131753570


Pages:   200
Publication Date:   06 October 1993
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Ultimate Service: Complete Handbook to the World of the Concierge


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Full Product Details

Author:   Holly Stiel ,  Delta Collins
Publisher:   Pearson Education Limited
Imprint:   Prentice-Hall
Dimensions:   Width: 17.80cm , Height: 1.50cm , Length: 23.50cm
Weight:   0.700kg
ISBN:  

9780131753570


ISBN 10:   0131753576
Pages:   200
Publication Date:   06 October 1993
Audience:   Adult education ,  General/trade ,  Further / Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Spirit; characteristics; philosophy; conciergeland; the glamour of it all; telephone manner; building relationships; thinking like a concierge; routine requests; working with restaurants; organizing the concierge department; what to expect; making life easier; coping with stress; irate customers; uniforms and grooming; the concierge phenomenon; the high-tech concierge; the evolution of the concierge.

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