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Full Product Details

Author:   Maia Levy Daniel ,  Amanda Menking ,  Marlyn Savio ,  Jean Claffey
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.790kg
ISBN:  

9781032859620

ISBN 10:   1032859628
Pages:   316
Publication Date:   22 May 2026
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Forthcoming
Availability:   Not yet available  
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Table of Contents

I. Making Trust and Safety Legible 1. Voices of Trust & Safety: Origins and Evolutions 2. The Trust & Safety Professional Association and Trust and Safety Foundation: An Oral History 3. Publishing Trust and Safety Research: Challenges and Opportunities II. Community Moderation 4. Trust and Safety as Philosophical Practice 5. Online Community Managers: Learning from the Original Trust and Safety Practitioners 6. Advantages and Challenges Around Community-Led Content Moderation Models from a Historical Perspective 7. Community Moderation and the Hidden Structures of Digital Safety III. The Trust and Safety Ecosystem 8. Dangerous Speech and Its Dilemmas 9. Trust and Safety Vendors: Looking Back and Forward 10. The Indispensable Role of BPOs in Trust and Safety 11. Trust and Safety and Human Rights: Bridging the Fields for Better Online Governance 12. The Three Eras of Content Moderation in the Media and What Comes Next 13. Prosocial Design in Trust and Safety 14. Fighting Terror with Tech: The Evolution of the Global Internet Forum to Counter Terrorism IV. The Global Majority 15. T&S and the Majority World 16. Misinformation in Nepal: Spread, Impact, and Media Dynamics 17. Trust and Safety’s Blindspots: A Latin American Perspective V. Support for Moderators, Users, Communities, and Practitioners 18. Wellbeing-Centered UX: Supporting Content Moderators 19. Beyond Content Severity: Rethinking Psychological Impact and Wellness Care for Moderators Working with “Benign” Content 20. Trust and Safety Tooling as a User Experience Challenge 21. Four Functional Quadrants for Trust & Safety Tools: Detection, Investigation, Review & Enforcement (DIRE) 22. Trust and Safety: An Approach to Countering Gender-based Violence VI. Trust and Safety in the Age of AI 23. Adversarial Shift in the Age of Generative AI: The Impact on Content Moderators and the Need to Accelerate the Defensive Use of Generative AI 24. Intersections Between Trust, Safety, and Responsible AI: How Trust & Safety and AI Auditing Can Learn and Evolve Together VII. Legal and Regulatory Perspectives 25. Online Safety Regulation: Righting Risks or Risking Rights? 26. Making Metrics Meaningful: A Regulatory Perspective on Effective Transparency Reporting in Online Safety 27. Dream, Design, Deliver: Singapore’s Approach to Online Safety Regulation

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Author Information

Maia Levy Daniel is currently a Senior Program Manager at the Trust and Safety Foundation (TSF). She is a specialist in tech policy, law, and regulation, with extensive experience across various sectors in the U.S. and Latin America. Amanda Menking joined the Trust and Safety Foundation (TSF) after more than a decade in academia where she completed her Ph.D. in Information Science and studied user-generated content systems and online communities like Wikipedia and Reddit. Marlyn Thomas Savio works as senior behavioral scientist at TaskUs’ Wellness +Resiliency department. She is a chartered psychologist (CPsychol), registered with the British Psychological Society. Jean Claffey is a Licensed Mental Health Counselor with over 25 years of experience in behavioral health, specializing in treating and preventing traumatic stress. She has worked in community mental health centers, inpatient facilities, and extensively with the military and veteran populations.

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