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9780787943899

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Reviews

Building trust in the health care community is our greatest challenge for the next century. This book tells us how to do it. Read it! What a superb, timely, and back-to-basics concept. Annison and Wilford are uniquely qualified to address this forgotten link. Trust is paramount in all aspects of health care. --Bill Kelley, chairman, Hill Rom --Leland Kaiser, founder, Kaiser Consulting Network<br> <br> This book encourages us to recenter our work on core values and the patients and communities we serve. Board members, managers, and physicians should read it. --Tom Smith, president, VHA, Inc.<br> <br> What a superb, timely, and back-to-basics concept. Annison and Wilford are uniquely qualified to address this forgotten link. Trust is paramount in all aspects of health care. --Bill Kelley, chairman, Hill Rom

Author Information

MICHAEL H. ANNISON is president of The WestrAnd Group. His 1993 book, Managing the Whirlwind, won the 1995 James A. Hamilton Book of the Year Award from the American College of Healthcare Executives. DAN S. WILFORD is president and chief executive officer of Memorial Hermann Healthcare System and chairman, VHA, Inc. He is the winner of the American College of Healthcare Executives Gold Medal Award as the nation's outstanding health care executive, 1996.

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