Trust in Technology: A Socio-Technical Perspective

Author:   Karen Clarke ,  Gillian Hardstone ,  Mark Rouncefield ,  Ian Sommerville
Publisher:   Springer-Verlag New York Inc.
Edition:   2006 ed.
Volume:   36
ISBN:  

9781402042577


Pages:   221
Publication Date:   02 March 2006
Format:   Hardback
Availability:   In Print   Availability explained
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Trust in Technology: A Socio-Technical Perspective


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Overview

This book encapsulates some work done in the DIRC project concerned with trust and responsibility in socio-technical systems. It brings together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings. Computer systems can only bring about their purported benefits if functionality, users and usability are central to their design and deployment. Thus, technology can only be trusted in situ and in everyday use if these issues have been brought to bear on the process of technology design, implementation and use. The studies detailed in this book analyse the ways in which trust in technology is achieved and/or worked around in everyday situations in a range of settings - including hospitals, a steelworks, a public enquiry, the financial services sector and air traffic control. Whilst many of the authors here may already be known for their ethnographic work, this book moves on from accounts of 'field studies' to show how the DIRC project has utilised the data from these studies in an interdisciplinary fashion, involving computer scientists, software engineers and psychologists, as well as sociologists. Chapters draw on the empirical studies but are organised around analytical themes related to trust which are at the heart of the authors' socio-technical approach which shows the nuanced ways in which technology is used, ignored, refined and so on in everyday settings.

Full Product Details

Author:   Karen Clarke ,  Gillian Hardstone ,  Mark Rouncefield ,  Ian Sommerville
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   2006 ed.
Volume:   36
Dimensions:   Width: 15.50cm , Height: 1.50cm , Length: 23.50cm
Weight:   0.529kg
ISBN:  

9781402042577


ISBN 10:   1402042574
Pages:   221
Publication Date:   02 March 2006
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

List of Contributors. Introduction: A New Perspective on the Dependability of Software Systems; Graham Button. 1. Trust and Organisational Work; Karen Clarke et al. 2. When a Bed is not a Bed: Calculation and Calculability in Complex Organizational Settings; Karen Clarke et al. 3. Enterprise Modeling based on Responsibility; John Dobson and David Martin. 4. Standardization, Trust and Dependability; Gillian Hardstone et al. 5. 'It's about Time': Temporal Features of Dependability; Karen Clarke et al. 6. Explicating Failure; Karen Clarke et al. 7. Patterns for Dependable Design; David Martin et al. 8. Dependability and Trust in Organizatinal and Domestic Computer Systems; Ian Sommerville et al. 9. Understanding and Supporting Dependability as Ordinary Action; Alexander Voß et al. 10. The DIRC Project as the Context of this Book; Cliff B. Jones.

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