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OverviewThis book is the first in a new series on Travel and Tourism and is designed to support Level 1 to 3 workers in this industry. In this book students are encouraged to prepare themselves for a professional day of work and to remember they are representing their employer both in and out of work. There is anecdotal research that suggests this is an area that many young people in this trade have difficulty with when they start working. The students will also be introduced to the concept of customer care and the fact that whilst the employee may be repeating the same offering, the customer receives it once and once only and therefore it must be top quality. The book comes with lesson plans and worksheets for students and is copiable. It is the first in a new series from Lawler Education and we welcome feedback from colleagues as to their future needs. The author, Tansy Rogerson, is well known in the Travel and Tourism industry. She is the business de-velopment manager for a hotel management group providing a complete and exceptional management & consultancy service to a growing portfolio of UK based hotels. Tansy Rogerson is also director of an events company and has represented Wales internationally in the industry. She was the driving force behind the Gojys Festival formerly held in North Wales every year and in 2018 she went on a business development research trip to Japan to assess the viability of a market focused U.K. offer to Japanese tourists. Full Product DetailsAuthor: Tansy Rogerson , Dr Graham LawlerPublisher: GLMP Ltd Imprint: Lawler Education Dimensions: Width: 21.00cm , Height: 0.50cm , Length: 29.70cm Weight: 0.020kg ISBN: 9781842854853ISBN 10: 1842854852 Pages: 48 Publication Date: 30 November 2016 Audience: Adult education , Further / Higher Education Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of Contents1 - Introduction 7 2 - Personal appearance - It's about you! 11 3 - Get noticed 16 4 - More on you and your preparation 21 5 - How to make people feel special. 27 6 - How to make people feel special 2 31 7 - Now it's show time! 35 8 - Now it's show time 2 ! 38 9 - Keep it tidy! 41 10 - It's your call 44ReviewsAuthor InformationThe author, Tansy Rogerson, is well known in the Travel and Tourism industry. She is the business de-velopment manager for a hotel management group providing a complete and exceptional management & consultancy service to a growing portfolio of UK based hotels. Tansy Rogerson is also director of an events company and has represented Wales internationally in the industry. She was the driving force behind the Gojys Festival formerly held in North Wales every year and in 2018 she went on a business development research trip to Japan to assess the viability of a market focused U.K. offer to Japanese tourists. Tab Content 6Author Website:Countries AvailableAll regions |
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