Overview
Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services professionals and paraprofessionals keep up with evolving best practices for the work they do. Fortunately, libraries can adopt methods such as Training Within Industry (TWI), lean management, and instructional design methodologies to develop a learning culture that continuously improves service delivery. Using case studies, this collection showcases a variety of creative and practical training development and organizational strategies that libraries and consortia have used to tackle issues related to skills gaps, remote work, student worker turnover, reorganizations, technology migrations, and more. You will learn about techniques for establishing a positive training and learning culture; project management tools and business methodologies such as a Deming approach and just-in-time training for continuous improvement and staff skill development; reactive and proactive approaches in the training program for the University of Nevada, Las Vegas Acquisitions Unit; how the University of Toronto Libraries (UTL) harnessed the power of remote work to undertake a library services platform migration during the pandemic; applying concepts from information literacy instruction to e-resources training; reinventing student worker training; collaborative initiatives such as cross-organizational learning through Community of Practice (CoP); assessing metadata competencies by transforming records for a multi-system migration in an academic library at a R1 research university; and how staff training and documentation eased a library system’s transition from Voyager to Alma.
Full Product Details
Author: Marlee Givens ,
Sofia Slutskaya
Publisher: American Library Association
Imprint: ALA Editions
Weight: 0.111kg
ISBN: 9780838948774
ISBN 10: 0838948774
Pages: 168
Publication Date: 11 October 2022
Audience:
Professional and scholarly
,
Professional & Vocational
Format: Paperback
Publisher's Status: Active
Availability: Not yet available
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.
Reviews
"""The authors concisely and clearly provide both practical case studies and philosophical arguments illustrating the many ways in which training can be successfully planned and implemented. Topics include student training, project management, just-in-time training and continued staff development, information literacy instruction, eresources training, and more. Although the majority of the 13 brief chapters are written by academic librarians, the problems and solutions discussed are applicable in any technical services setting ... Well-researched and written."" -- Library Journal ""The strength of this collection is in the diversity of methods and experiences shared by the authors. While all of the chapters represent the perspective of academic libraries or consortia, the organizational structures and staffing concerns are unique to each institution, resulting in a wide variety of approaches to technical services staff training ... There is something in this book to interest almost any technical services manager or administrator."" -- Technicalities"
Author Information
Marlee Givens has been librarian for modern languages and a library learning consultant at the Georgia Tech Library since 2017, and liaison to the School of Psychology there since 2018. In this position she works with faculty in the schools of Modern Languages and Psychology to support their teaching and scholarship, provides classroom and online instruction, and facilitates learning for library employees. Marlee also holds two certificates in learning design from the Association for Talent Development. Sofia Slutskaya is the head of resource description at Emory University's Woodruff Library. Over the years, Sofia has held a variety of positions in both public and technical services. Her research interests include staff training, cataloging print and electronic materials, e-resource management, and e-book acquisitions.
