Built for People: Transform Your Employee Experience Using Product Management Principles

Author:   Jessica Zwaan ,  Lars Schmidt
Publisher:   Kogan Page Ltd
ISBN:  

9781398608023


Pages:   256
Publication Date:   03 May 2023
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Built for People: Transform Your Employee Experience Using Product Management Principles


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Overview

Taking the best elements of a product-led approach and applying them to HR activity can transform the people function. This book shows you how. Written for all HR professionals, Transforming People Operations explains how to improve workforce and business performance by developing agile ways of working, evidence-based decision making and a culture of continuous feedback and iteration. It explains everything from what this approach means for HR, what the benefits of it are and how to do it effectively. It covers how to proactively develop an employee experience which attracts, engages and retains the talent the business needs and supports them to operate at their full potential. There is also practical guidance on the importance of user research and how to encourage a continuous feedback loop as well as advice on how to build and improve employee experience at scale, the importance of testing and iteration and how to define metrics for success. Most importantly, this book provides expert guidance throughout on how to embed evidence-based decision making and develop agile HR working practices to improve both employee and business performance. Full of tools, tips, case studies, exercises and interviews with HR leaders who are already seeing the benefits, this is essential reading for all HR practitioners needing to develop an agile, innovative and evidence-based approach to their people operations.

Full Product Details

Author:   Jessica Zwaan ,  Lars Schmidt
Publisher:   Kogan Page Ltd
Imprint:   Kogan Page Ltd
Dimensions:   Width: 12.70cm , Height: 1.70cm , Length: 19.70cm
Weight:   0.385kg
ISBN:  

9781398608023


ISBN 10:   1398608025
Pages:   256
Publication Date:   03 May 2023
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Chapter - 01: Why change how we execute ? The need to think like a product manager; Chapter - 02: What is the product ? The employee experience; Chapter - 03: The reconsidered responsibilities of people operations; Chapter - 04: Embedding agility with two maxims of product management; Chapter - 05: User research and evidence-based decision-making; Chapter - 06: Execute like a product squad; Chapter - 07: Iteration of people practices and processes; Chapter - 08: Standing out in the marketplace of culture; Chapter - 09: Hiring and building at scale; Chapter - 10: Metrics for success; Chapter - 11: Prioritizing people; Chapter - 12: Closing thoughts on the future;

Reviews

At last, new thinking on operationalizing HR. We needed this. If you're thinking about how to take your people team to the next level, read this! Jessica's fresh thinking is the energy we need in an often predictable domain. * Ben Branson-Gateley, CEO and Co-founder, CharlieHR * A thoroughly enjoyable read. Built for People delivers a practical guide to unleash the true power of the People Team. Jessica lays a clear path for us to follow, and it leads to People teams delivering measurably more business impact. * Huw Slater, COO, Travelperk * Built for People is an indispensable tool for you and your team that offers a fresh approach to solving new and old issues in the workplace. It offers a clear and concise framework for rethinking how we approach and design programmes with and for employees. * Lars Schmidt, author, Redefining HR & founder, Amplify Academy * Jessica not only offers a more humane and durably effective approach to acquiring, growing and managing great talent, but also in the fundamentals of great product management unpacked in highly-relatable terms. People leaders will take away a fresh approach to building teams, and product managers will view their discipline through a novel lens. Rarely are these two disciplines discussed in the same place, but Jessica delivers a masterclass in both. * Andy Tyra, Chief Product and Technical Officer, Whereby * Jessica Zwaan doesn't just tell us how important People Ops should be: she urges us to make that a reality by leveraging principles used by the world's best product teams, often the same principles that our companies are already using, right down the hall. * Michael Wolfe, Co-founder, Gladly & Advisor, Point Nine Capital * Productivity and performance gains are guaranteed by following Jessica's powerful and deeply practical advice. Her experience in such a diverse range of organizations enables her to recommend an engaging approach to People Operations that is applicable to all, whichever sector and whether you're an established or emerging entity. It's fantastic that her innovative ideas are now accessible to a wider audience thanks to this excellent book. * Abbie Pugh, Head of Leadership Development, Kindred Capital *


Author Information

Jessica Zwaan is a startup and technology executive with a background in Operations, People, and Talent spanning across three continents. She is the Chief Operating Officer at Talentful, a talent recruitment company. Prior to this she was the Chief Operating Officer at Whereby, Group Head of Talent at McCann Worldgroup and VP People and Talent at Wonderbly. She is based in New York, New York.

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