Overview

This book illustrates - through the use of case studies - the complex challenges which health service organizations are facing in implementing technology changes. Case studies address topics such as: organizational vision and strategic directions; organizational structures; getting the organization ready for change; change management implementation strategies; leadership issues; effects of technology diffusion upon people; effects on change-makers; effects on interpersonal interactions between professions; effects on the delivery of services to customers; effects on organizational quality issues; economic impacts; and managing the re-engineered organization.

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