Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Author:   Betsi Harris Ehrlich
Publisher:   Taylor & Francis Inc
ISBN:  

9781574443257


Pages:   296
Publication Date:   13 June 2002
Format:   Hardback
Availability:   In Print   Availability explained
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Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service


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Full Product Details

Author:   Betsi Harris Ehrlich
Publisher:   Taylor & Francis Inc
Imprint:   CRC Press Inc
Dimensions:   Width: 15.60cm , Height: 1.70cm , Length: 23.40cm
Weight:   0.710kg
ISBN:  

9781574443257


ISBN 10:   1574443259
Pages:   296
Publication Date:   13 June 2002
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

"Introduction. Organization Success Factors. Work as a Process. Voice of the Customer (""VOC""). Project Management. Define Phase. Measure Phase. Analyze Phase. Improve Phase. Control Phase. Design for Six Sigma. Introduction to Lean Servicing™. Appendix A1: Deming's Fourteen Points for Management. Appendix B1: Area Under the Normal Curve. Appendix B2: Upper Critical Values of the Student's-t Disribution. Appendix B3: Upper Critical Values of the F Distribution. Appendix B4: Critical Values of the Chi-Square Distribution. Appendix C1: TRIZ Abbreviated Version of the 40 Principles for Innovative Problem Solving."

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Betsi Harris Ehrlich

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