Overview

For undergraduate and graduate courses in organisational behaviour and human resources. An applied approach to developing and practicing interpersonal skills. By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving. The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.  

Full Product Details

Author:   Stephen Robbins ,  Philip Hunsaker ,  Phillip Hunsaker
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   6th edition
Dimensions:   Width: 1.00cm , Height: 1.00cm , Length: 1.00cm
Weight:   0.630kg
ISBN:  

9780132551748

ISBN 10:   0132551748
Pages:   416
Publication Date:   09 June 2011
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9781292020693
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Part I: Self-Awareness     Chapter 1. Skills: An Introduction        Chapter 2. Self-Awareness: A Point of Departure      Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning     Chapter 4. Applying Emotional Intelligence        Part II: Communicating     Chapter 5. Sending Interpersonal Messages Chapter 6. Listening and Reading Nonverbal Messages     Chapter 7. Providing Feedback     Chapter 8. Communicating Across Cultures     Part III: Motivating Chapter 9. Goal Setting     Chapter 10. Coaching, Counseling, and Mentoring     Chapter 11. Empowering People Through Delegation     Part IV: Leading Chapter 12. Politicking     Chapter 13. Persuading     Chapter 14. Applying Leadership Style     Chapter 15. Managing Change     Part V: Teaming Chapter 16. Facilitating Teamwork Chapter 17. Valuing Diversity     Part VI: Problem Solving     Chapter 18. Ethical Decision Making     Chapter 19. Creative Problem Solving     Chapter 20. Resolving Conflicts     Chapter 21. Negotiating     Part VII: Integrating Exercises  

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Author Information

Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.

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