Towards Outstanding: A Staff Training Resource for Health and Social Care
Author:   Terri Salt
Publisher:   Pavilion Publishing and Media Ltd
ISBN:  

9781913414771


Pages:   100
Publication Date:   18 December 2020
Format:   Spiral bound
Availability:   Available To Order   Availability explained
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Towards Outstanding: A Staff Training Resource for Health and Social Care


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Author:   Terri Salt
Publisher:   Pavilion Publishing and Media Ltd
Imprint:   Pavilion Publishing and Media Ltd
ISBN:  

9781913414771


ISBN 10:   1913414779
Pages:   100
Publication Date:   18 December 2020
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Spiral bound
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

PART 1: INTRODUCTION Disclaimer 1. The context 2. Introduction PART 2: WHAT IS OUTSTANDING? 3. What do inspectors think outstanding means? 4. First impressions and lavatories 5. Equality as the root of excellence 6. Evidence or opinion? 7. Honesty and integrity 8. Clarity and shared understanding PART 3: RATINGS AND THE FIVE KEY QUESTIONS 9. Ratings 10. Are they safe? 11. Are they effective? 12. Are they caring? 13. Are they responsive? 14. Are they well-led? PART 4: CONCLUSION 15. To finish Appendix 1: Fundamental Standards of Care Appendix 2: Safeguarding

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Author Information

TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) - the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today's inspectors specialise in only one). She awarded the very first 'Outstanding' rating, (for end of life care at Frimley Park Hospital), and she has awarded more 'Outstanding' ratings to hospitals than any other member of CQC staff. Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what 'Outstanding' looks like.

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