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Full Product Details

Author:   Terri Salt
Publisher:   Pavilion Publishing and Media Ltd
Imprint:   Pavilion Publishing and Media Ltd
ISBN:  

9781913414733

ISBN 10:   1913414736
Pages:   156
Publication Date:   31 March 2021
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

PART 1: INTRODUCTION PART 2: IS IT SAFE? 1. Brilliant basics; 2. Mortality; 3. Incidents; 4. Individual risk assessments and care plans; 5. Quick wins; 6. Taking five minutes to save an hour; 7. Basic care as a quick win; 8. Mouthcare matters; 9. Mindfulness for medicines PART 3: IS IT EFFECTIVE? 10. Nutrition and hydration; 11. Pain; 12. Evidence-based care; 13. Learning and competence; 14. How staff, teams and services work together; 15. Consent PART 4: IS IT CARING? 16. Kindness and compassion; 17. How to measure and demonstrate compassion; 18. Individual needs and preferences; 19. Dignity PART 5: IS IT RESPONSIVE? 20. Meeting individual needs; 21. Complaints and comments PART 6: IS IT WELL-LED? 22. Vision and strategic direction; 23. Behaviour and values; 24. Culture; 25. Raising concerns PART 7: FROM REFLECTON TO ACTION 26. PRAM personal reflection and action method; 27. What happens if you lack insight? 28. Reflective learning days/half days; 29. Team time to reflect; 30. Personal pledge

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Author Information

TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) - the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today's inspectors specialise in only one). She awarded the very first 'Outstanding' rating, (for end of life care at Frimley Park Hospital), and she has awarded more 'Outstanding' ratings to hospitals than any other member of CQC staff. Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what 'Outstanding' looks like.

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