Overview

The third edition of Tourism Information Technology provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, food service, destinations, attractions, events and entertainment. Fully updated throughout and organised around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision-making before their trip, during their travels and at the destination. The book: - Provides comprehensive and up to date coverage of all key topics in tourism information technologies. - Covers new areas, such as augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowd-sourcing for sustainability, online reputation management and big data. - Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites. Accompanied by online resources, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.

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9781786393432

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Pauline J. Sheldon PhD is Professor Emerita at the University of Hawai'i's School of Travel Industry Management where she also served as Dean. Currently her research specializes in social entrepreneurship and corporate social responsibility in tourism, sustainable tourism, knowledge management in tourism, and wellness tourism. Most recently she has published a second edition of her book Tourism Information Technology (CABI publishers) with co-authors Benckendorff and Fesenmaier. In 2008 she won the UNWTO Ulysses prize for contributions to knowledge in sustainable tourism. In 2009 she was recognized with the International Travel and Tourism Research Association Lifetime Achievement Award, and in 2013 received the Hannes Werthner Lifetime Achievement Award from the International Federation for Tourism and Information Technology (IFITT) for her work in tourism information systems. She has been a Visiting Professor at Vienna University of Economics, Institute of Tourism and Leisure Studies, the University of Balearic Islands in Mallorca, Spain, Hue University in Vietnam, University of Ljubljana, Slovenia, and Bond University in Australia where she won the Dean's Excellence in Teaching Award. Dr. Sheldon has served as President of the International Academy for the Study of Tourism. She co-founded the Tourism Education Futures Initiative (TEFI) with Dr. Daniel Fesenmaier; and chaired the BEST Education Network. She has worked with UNWTO, APEC International Center for Sustainable Tourism, and the World Bank. She is also a teacher with the Art of Living Foundation.

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