Overview

Tourism & Hospitality - Navigating in a Digital and Sustainable World is a timely and thought-provoking exploration of how the global tourism and hospitality industry is transforming in the face of rapid digital innovation and the urgent call for sustainability. Written with clarity and passion, this book takes readers on a journey through the evolution of service excellence, the integration of smart technology, and the rise of responsible travel practices that honor both people and the planet. Whether you're a student, a professional in the field, or a curious reader, Angele Milambo's insightful approach bridges theory and real-world experience. From service excellence to digital transformation, from sustainability goals to cross-cultural engagement, this book equips readers with the knowledge and mindset needed to thrive in the future of tourism and hospitality. It's more than a textbook-it's a global perspective grounded in practical wisdom and personal experience.

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