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OverviewThe latest book from a successful author team, this essential handbook provides the basic concepts, tools and techniques to support a supply chain excellence initiative.The book shows how to add value to an organisation through the optimum use of resources and supply chain elements and through the provision of improved customer satisfaction. Resources are defined as all available resources, whether owned or borrowed along the complete supply chain, from the supplier's supplier, through to the customer's customer. Specific supply chain issues and opportunities related to service industries, e-Supply Chain and emerging markets like India are key features of this book. Full Product DetailsAuthor: Professor Ron Basu (Performance Excellence Limited UK) , J Nevan Wright (Auckland University of Technology New Zealand)Publisher: Butterworth-Heinemann Imprint: Butterworth-Heinemann ISBN: 9780080561295ISBN 10: 0080561292 Pages: 409 Publication Date: 01 December 2007 Audience: General/trade , General Format: Electronic book text Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |