Overview

"Oxford and Websters dictionaries give a common definition of ""quality"" as ""degree of excellence"". This is remarkably brief and no doubt unsatisfactory to many people, yet if ""degree"" means a stage in ascending or descending series, in intensity or in amount, then measurement is by definition explicitly required if terms such as ""quality level"", ""good quality"", ""high quality"" etc. are to have any real meaning. Using measurement is inherent in the methods of all the major writers on the achievement of business improvement through quality. However, it is not easy for quality professionals or line managers to find examples of what they should measure, and how to do it in their own particular functions and in their own particular industries; case studies always seem to refer to others. This book shows the value of using measures, with practical advice on, and examples of, implementing them specifically in the oil and petrochemicals industries, and is based on the relevant experiences and investigations of the authors. Strongly oil industry focused, it is, however, expected that the lessons will be applicable to many other industries. Like a ""cook-book"", there are a number of recipes to be tried and tested. Those most palatable to a particular organisation are likely to be the ones repeated most often. It is particularly relevant to those organizations who are trying to establish management by fact rather than opinion. Written primarily for managers at all levels in the oil and petrochemical industry, both technical and non-technical, this book is also a source of information for all those in academic and research institutions studying this industry in particular, and quality issues in general. This book should be of interest to chemists and chemical engineers acting as technical, quality and process managers in the oil and lubricant industry and its customers (eg automotive and heavy industrial)."

Full Product Details

Author:   J.D. Symonds
Publisher:   Chapman and Hall
Imprint:   Chapman and Hall
Edition:   1994 ed.
Dimensions:   Width: 15.50cm , Height: 2.10cm , Length: 23.50cm
Weight:   1.220kg
ISBN:  

9780751400403

ISBN 10:   0751400408
Pages:   248
Publication Date:   31 May 1994
Audience:   College/higher education ,  Professional and scholarly ,  General/trade ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

I Setting direction.- 1 Leadership, Vision and measurement in creating a Total Quality Company.- II Quantifying relationships with stake-holders.- 2 Improvement in the process of strategy deployment—five case studies.- 3 Models for assessing the Cost of Quality—theory and practice in the United States.- 4 A measured service to customers.- 5 The science of surveying.- 6 Measuring the people side of quality.- 7 Measuring and improving creativity and innovation.- 8 Successful safety measurement.- 9 Supplier measurement and development.- III Measuring progress.- 10 Self-assessment models for whole company measurement.- 11 Benchmarking in the oil industry—a search for best practices.- 12 “I don’t have time for all this”.- Appendix: Request for reader’s feedback response.

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