Overview

Continuous cost reduction, productivity and quality improvement are mandatory for organizations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. This book is built around a five part model, with the core of the model being the customer-supplier interface. Case studies are from the Pacific Rim region, and include Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.

Full Product Details

Author:   Amrik Sohal ,  John S Oakland
Publisher:   Taylor & Francis Ltd
Imprint:   Butterworth-Heinemann Ltd
Dimensions:   Width: 15.60cm , Height: 1.80cm , Length: 23.40cm
Weight:   0.657kg
ISBN:  

9780750689250

ISBN 10:   0750689250
Pages:   352
Publication Date:   17 November 2002
Audience:   College/higher education ,  General/trade ,  Tertiary & Higher Education ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Part one: The foundations - a model for TQM; Understanding quality; Commitment and leadership; Design for quality; Part two: TQM - the role of the quality system; System design and contents; Quality management system audit/review and self-assessment; Part three: TQM - the tools and improvement cycle; Measurement of quality; Tools and techniques for quality improvement; Some additional techniques for process design and improvement; Part four: TQM - the organizational, communication and teamwork requirements; Organization for quality; Culture change through teamwork for quality; Part five: TQM - the implementation; Communications and training for quality; Implementation of TQM and management of change; Case studies

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Amrik Sohal, John S. Oakland

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