Overview

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.

Full Product Details

Author:   D.R. Kiran (International Consultant in Industrial Engineering and Management, India)
Publisher:   Elsevier - Health Sciences Division
Imprint:   Butterworth-Heinemann Inc
Dimensions:   Width: 15.20cm , Height: 3.30cm , Length: 22.90cm
Weight:   0.810kg
ISBN:  

9780128110355

ISBN 10:   012811035
Pages:   580
Publication Date:   01 November 2016
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Chapter 1: Total Quality Management: An Overview Chapter 2: Evolution of Total Quality Management Chapter 3: Quality Gurus Chapter 4: Leadership and TQM Chapter 5: Scientific Management Chapter 6: System Approach to Management Theory Chapter 7: Strategic Planning Chapter 8: Cost of Quality Chapter 9: Organization for TQM Chapter 10: Customer Satisfaction Chapter 11: Total Employee Involvement Chapter 12: Supplier Partnership Chapter 13: Total Productive Maintenance Chapter 14: Quality Awards Chapter 15: Quality Circles Chapter 16: Fundamentals of Statistics— Part I Chapter 17: Fundamentals of Statistics— Part II Chapter 18: Process Capability Chapter 19: Inward Inspection Chapter 20: Seven Traditional Tools of TQM Chapter 21: The Seven Modern Tools of TQM Chapter 22: Kaizen and Continuous Improvement Chapter 23: 5S Chapter 24: Six Sigma Chapter 25: Lean Management Chapter 26: Failure Modes and Effects Analysis Chapter 27: Reliability Engineering Chapter 28: Business Process Reengineering Chapter 29: Benchmarking Chapter 30: Quality Function Deployment Chapter 31: Quality Loss Function Chapter 32: Design for Quality Chapter 33: Value Engineering Chapter 34: ISO 9000 Quality Systems Chapter 35: ISO 14000 Quality Systems Chapter 36: Terminology Used in Japanese Management Practices

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Author Information

D.R Kiran has forty years of experience in both industry and academia. He has held a range of management positions including Planning Manager of Rallifan (CF division), World Bank Adviser/Instructor for Transport Managers in Tanzania, and the Principal of PMR Institute of Technology, Chennai. In Universities he has taught subjects including Total Quality Management, Professional Ethics and Maintenance Engineering Management. He is the author of 2 books, and numerous journal articles, and was presented with the coveted Bharat Excellence Award and Gold Medal for Excellence in Education in New Delhi in 2006.

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