Overview

Total quality management is perceived as one of the most important management issues of the 1990s. An effective TQM programme offers increased productivity, better supplier relations, satisfied customers and greater profitability. Implementing a TQM programme, the text claims, will change a company's attitudes, hierarchy and culture. This volume includes papers which have been presented on the occasion of the 3rd International Conference on Total Quality Management.

Full Product Details

9783540528326

Table of Contents

Reviews

'... excellent drawings providing easy to understand visual explanations and anecdotes.' Professional Manager '... a worthwhile read for anyone who seriously wants to improve the quality of their service. It might even convert a few sceptics.' Tim Cornick 'Ifyou are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.' British Journal of Administrative Management, July/August 1997

'... excellent drawings providing easy to understand visual explanations <br>and anecdotes.'<br>Professional Manager <br>'... a worthwhile read for anyone who seriously wants to improve the <br>quality of their service. It might even convert a few sceptics.'<br>Tim Cornick <br>'Ifyou are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'<br>British Journal of Administrative Management, July/August 1997

Author Information

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available