Total Quality Management in Information Services
Author:   Guy St. Clair
Publisher:   De Gruyter
Edition:   Reprint 2012
ISBN:  

9783598243684


Pages:   286
Publication Date:   19 March 1997
Format:   Hardback
Availability:   Available To Order   Availability explained
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Total Quality Management in Information Services


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Overview

Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.

Full Product Details

Author:   Guy St. Clair
Publisher:   De Gruyter
Imprint:   De Gruyter Saur
Edition:   Reprint 2012
Dimensions:   Width: 15.50cm , Height: 1.80cm , Length: 23.00cm
Weight:   0.552kg
ISBN:  

9783598243684


ISBN 10:   3598243685
Pages:   286
Publication Date:   19 March 1997
Audience:   Professional and scholarly ,  Professional & Vocational ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

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