Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management
Author:   Stephen D. Gaudreau ,  Jacquelyn C. Bridge ,  Eleanor R. Fisher ,  Douglas N. Smith
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138464339


Pages:   126
Publication Date:   18 December 2020
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management


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Overview

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

Full Product Details

Author:   Stephen D. Gaudreau ,  Jacquelyn C. Bridge ,  Eleanor R. Fisher ,  Douglas N. Smith
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.644kg
ISBN:  

9781138464339


ISBN 10:   1138464333
Pages:   126
Publication Date:   18 December 2020
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1 Total Quality Management, 2 Total Employee Involvement, 3 Continuous Process Improvement., 4 Organizational Systems Management, 5 Integrated Systems Management.

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Author Information

Stephen D. Gaudreau is a co-founder of POWER, Inc. He has been developing and delivering training in the field of Total Quality Management since 1980 and has received numerous industry awards. His areas of expertise include developing executive teams, creating organizational human resource systems, and training teams on customerfocused quality improvement.

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