Total Quality Management: Proceedings of the first world congress
Author:   G. Kanji
Publisher:   Springer
Edition:   Softcover reprint of the original 1st ed. 1995
ISBN:  

9789401042406


Pages:   618
Publication Date:   14 October 2012
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Total Quality Management: Proceedings of the first world congress


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Overview

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Full Product Details

Author:   G. Kanji
Publisher:   Springer
Imprint:   Springer
Edition:   Softcover reprint of the original 1st ed. 1995
Dimensions:   Width: 15.50cm , Height: 3.20cm , Length: 23.50cm
Weight:   0.961kg
ISBN:  

9789401042406


ISBN 10:   9401042403
Pages:   618
Publication Date:   14 October 2012
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

One TQM Principles and Practices.- Two Measuring Performance.- Three Leadership and Quality Strategy.- Four Quality in Service.- Five Quality Systems and Learning Culture.- Six Continuous Improvement.- Seven TQ and Statistical Applications.- Eight Quality in Education.- Nine Achieving Excellence and Benchmarking.- Ten World Class Enterprises.- Eleven Quality Culture.- Index of contributors.

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