Overview

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.

Full Product Details

Author:   Klaus J. Zink
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Edition:   Softcover reprint of the original 1st ed. 1998
Dimensions:   Width: 15.50cm , Height: 1.90cm , Length: 23.50cm
Weight:   0.557kg
ISBN:  

9783642721007

ISBN 10:   3642721001
Pages:   355
Publication Date:   23 November 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

I: Business Excellence through Total Quality.- 1 Present situation.- 2 The necessity of integrative management concepts.- 3 Business Excellence through integrative management concepts.- 4 The introduction of comprehensive quality concepts as organisational development process.- 5 Practical experiences.- II: The European Model for Business Excellence.- 1 Basics of the European Model for Business Excellence.- 2 Elements of the European Model for Total Quality Management.- 3 Implicit assumptions - or what remains to be considered.- III: Selected Managerial Methods in Context of Total Quality.- 1 Self-Assessment.- 2 Benchmarking.- 3 Policy Deployment.- 4 People Empowerment.- Comments and Registers.- Comments and References.- List of Abbreviations.

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