Full Product Details
Author: John S. Oakland ,
Robert J. Oakland ,
Michael A. Turner
Publisher: Taylor & Francis Ltd
Imprint: Routledge
Edition: 5th edition
Weight: 1.080kg
ISBN: 9781138673403
ISBN 10: 1138673404
Pages: 556
Publication Date: 09 July 2020
Audience:
College/higher education
,
General/trade
,
Tertiary & Higher Education
,
General
Format: Hardback
Publisher's Status: Active
Availability: In Print
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Reviews
As CEOs we strive for continuous improvements in our organisations through better planning, better management of people and better processes. The 5th Edition of TQM by Oakland is an important part of a managers' toolkit to deliver Quality by understanding the customer needs and to help us satisfy those needs. - Basil Scarsella, CEO UK Power Networks Quality without a system supporting its methods and tools has little chance of providing great value. Oakland's work on TQM is the closest thing to a complete approach to quality and has been very helpful in my own work. The writing style doesn't just say 'what' but has a good balance of 'how.' I highly recommend this book. - Jerry J. Mairani, American Society for Quality Past President/Chairman An essential read for anyone who wants to make a difference in their organization. Oakland has the ability to demystify Quality in a clear and concise way, the case studies offer excellent learning examples for the translation of theory into practice. - Ian Mitchell FCQI CQP, Quality Director, Network Rail UK/Chairman Board of trustees CQI Retaining its handbook feel to help turn theory smoothly into organisational practice and superior performance, this 5th edition is a timely reappraisal of quality management and competitiveness in the contemporary context of evolving customer expectations, expanding societal demands and the tsunami of data. - Vince Desmond, Chief Executive of the Chartered Quality Institute
As CEOs we strive for continuous improvements in our organisations through better planning, better management of people and better processes. The 5th Edition of TQM by Oakland is an important part of a managers' toolkit to deliver Quality by understanding the customer needs and to help us satisfy those needs. - Basil Scarsella, CEO UK Power Networks Quality without a system supporting its methods and tools has little chance of providing great value. Oakland's work on TQM is the closest thing to a complete approach to quality and has been very helpful in my own work. The writing style doesn't just say 'what' but has a good balance of 'how.' I highly recommend this book. - Jerry J. Mairani, American Society for Quality Past President/Chairman An essential read for anyone who wants to make a difference in their organization. Oakland has the ability to demystify Quality in a clear and concise way, the case studies offer excellent learning examples for the translation of theory into practice. - Ian Mitchell FCQI CQP, Quality Director, Network Rail UK/Chairman Board of trustees CQI Retaining its handbook feel to help turn theory smoothly into organisational practice and superior performance, this 5th edition is a timely reappraisal of quality management and competitiveness in the contemporary context of evolving customer expectations, expanding societal demands and the tsunami of data. - Vince Desmond, Chief Executive of the Chartered Quality Institute
Author Information
John S. Oakland is Chairman of The Oakland Group and Head of its Research and Education Division. John is also Emeritus Professor of Business Excellence and Quality Management at Leeds University Business School, UK. Over the past 40 years he has researched, taught and consulted in all aspects of quality management, operational excellence, strategic process management and business improvement in thousands of organizations. Robert J. Oakland is Director of The Oakland Group. Robert works across the globe helping organizations improve the quality, cost and delivery of their products and services. His expertise is in bridging the gap between technology, operations and leadership teams to solve complex quality issues and ensure real change happens. Michael A. Turner is Head of Profession at the Chartered Quality Institute (CQI). Previously, he was the Director of The Oakland Group, working globally to help organizations design and implement programmes to improve the quality, cost and delivery of products and services. He has worked on a range of projects to help organizations solve complex quality and operational issues.
