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OverviewOnly by commitment to quality at all levels within a company can products and services be produced and marketed profitably. Zero defects are now the only true goal for manufacturers of the 1990s. Reaching this goal does not mean adding more quality control inspectors and rejecting substandard products, it means producing the highest quality products at the lowest possible cost. This briefing recognises that we are just setting out on the road to Total Quality and gives guidance on how to take the first steps in assessing companies' needs and strategies, what techniques are available and how the pioneers in implementing Total Quality have fared. Full Product DetailsAuthor: Rory L. ChasePublisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Imprint: Springer-Verlag Berlin and Heidelberg GmbH & Co. K Weight: 0.810kg ISBN: 9783540503446ISBN 10: 3540503447 Pages: 215 Publication Date: 08 November 1988 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Out of stock ![]() The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of ContentsContents: The Road to TQM.- Preparing for TQM.- The TQM Organisation.- Total Quality Techniques.- Implementing TQM in Manufacturing.- Implementing TQM in the Service Sector.- Author's organisations and addresses.- Source of material.ReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |