Total Quality Management: An Executive Guide to Continuous Improvement
Author:   Hubert K. Rampersad
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Edition:   2001 ed.
ISBN:  

9783540679677


Pages:   190
Publication Date:   18 January 2001
Format:   Hardback
Availability:   In Print   Availability explained
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Total Quality Management: An Executive Guide to Continuous Improvement


Overview

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book 's modular, practical and integral approach will appeal to today 's busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

Full Product Details

Author:   Hubert K. Rampersad
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Edition:   2001 ed.
Dimensions:   Width: 15.50cm , Height: 1.20cm , Length: 23.50cm
Weight:   1.020kg
ISBN:  

9783540679677


ISBN 10:   3540679677
Pages:   190
Publication Date:   18 January 2001
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Introduction.- Total Quality Management.- The Problem Solving Discipline.- Interpersonal Skills.- Teamwork.- The Quality Improvement Process.- The TQM-organization.- Controlling Change.- An Integrated Step by Step Plan for Continuous Improvement.

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