Overview

Full Product Details

9780750623247

Table of Contents

Reviews

'... excellent drawings providing easy to understand visual explanations and anecdotes.' Professional Manager '... a worthwhile read for anyone who seriously wants to improve the quality of their service. It might even convert a few sceptics.' Tim Cornick 'Ifyou are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.' British Journal of Administrative Management, July/August 1997

'... excellent drawings providing easy to understand visual explanations and anecdotes.' Professional Manager '... a worthwhile read for anyone who seriously wants to improve the quality of their service. It might even convert a few sceptics.' Tim Cornick 'Ifyou are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.' British Journal of Administrative Management, July/August 1997

Author Information

NDD, ATD, is an illustrator and designer of educational and training materials, head of design and manager of the Media Service Unit, University of Sussex, co-founder and studio manager of Business Training and producer of corporate videos. Peter is co-author of Finance for Small Businesses, Total Quality Management, Selling Products and Services (all published by Butterworth-Heinemann).

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