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Full Product Details

Author:   Jack Woodall ,  Deborah K. Rebuck
Publisher:   Taylor & Francis Inc
Imprint:   CRC Press Inc
Dimensions:   Width: 15.20cm , Height: 2.40cm , Length: 22.90cm
Weight:   0.564kg
ISBN:  

9781884015700

ISBN 10:   1884015700
Pages:   320
Publication Date:   18 June 1996
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
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Table of Contents

Harnessing the Power of Information Technology Through Total Quality Overview of Technology, Quality and Information The Behavior of Technology The Power of Technology The Rise of Organizational Society, Management Theory and Total Quality The Age of Information The Culture of Change Networks, Satellites and Superhighways The Nexus of Information Technology and Total Quality Understanding the information Technology Organization Revolution and Evolution of IT Information Technology Organizational Functions Describing the IT Professional Information Technology Infrastructure External Support Considerations Exhibits: Skill Descriptions for IT Professionals Exercise: IT Professionals Vision and Mission Setting Role Information Technology Plays Identifying Technology Ground Rules Common IT Roles Identifying the IT Customers Technical Strategic Planning Business Management and Technology Interaction Information Architecture Communication Summary Overview of Total Quality What Is Total Quality Total Quality as a System History of Total Quality Article: The Deming Prize vs. The Baldrige Award The House of Quality Systems and Total Quality The Pillars of Quality The Foundations and Cornerstones Strategic and Quality Planning Strategy Management Policy Management Voice of the Customer Voice of the Business Objectives Formation Project Teams and Methodology Team Building Various Team Types Defining Preliminary Project Criteria Project Development Methodology Cycle Phases Measuring and Estimating Methods What Causes Projects to Fail Summary Exercise: Four Steps for Developing Effective Teams How-to Techniques and Tools Definition of Techniques and Tools Considerations When Using Techniques and Tools Various Techniques and Tools Periodicals and Newspapers Electronic Data Interchange What Is Electronic Data Interchange (EDI) EDI Users and Type Activities Where Does Information Technology Fit In What Is Needed to Implement EDI International Considerations Is EDI For You Exhibits: 1. EDI Organizations 2. EDI Sources by Industry Case Studies: Horror Stories and How to Avoid Them The Software Selection Overkill Everyone Has It-High Tech to Be High Tech Business End-Users Not Involved A Question of Size and Upgrading Reengineering Information Systems The Magic Software Solution The Software Purchase Glossary of Terms Index

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