Overview

Organizational excellence must be integrated into the strategy of business through an understanding of the key business processes. This text leads through process analysis, self-assessment and benchmarking, to identifying the improvement opportunities for the organisation, including people development. Some of the material appearing in this work is derived from ""Total Quality Management"" by the same author, but it extends and reorganizes the principles derived from that around a new framework, in which people and culture, business process and benchmarking predominate. It is based on research and case study work at the University of Bradford European Centre for TQM, and is suitable for MBA students as well as practising managers.

Full Product Details

9780750632096

Table of Contents

Reviews

'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.''Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'Jeremy Kourdi, Professional Manager. July 1999

'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.' 'Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.' Jeremy Kourdi, Professional Manager. July 1999

<br> 'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.'<br><br>'Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'<br><br>Jeremy Kourdi, Professional Manager. July 1999

'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.''Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'Jeremy Kourdi, Professional Manager. July 1999

Author Information

Tab Content 6

Countries Available