Overview

The new ISO 9000:2000 standards focus on quality performance and meeting customer expectations and demands. The all new edition of Top Shops +! From Hanser Gardner Publications is a blueprint for meeting the requirements of the new standards and remaining competitive in business. By using diverse management techniques such as identifying and measuring customer expectations, team building, consensus problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers to the problems and questions confronting every shop owner and manufacturing manager. Remaining competitive and achieving ISO registration are essential in today's market, and this book is packed with hundreds of practical tips, charts and proven case histories that make it the perfect guide not only for managing large and small shops, but also for manufacturers of all sizes. The first edition includes important new strategies for achieving and maintaining success in today's competitive manufacturing environment. If there is any one book that should be on the desk of every shop manager, its Top Shops +!

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9781569902974

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