Overview

This text focuses on the practical viewpoint of customer behaviour and its effect on the performance of the queueing system. The book's objectives are threefold: It is a comprehensive survey of the literature on equilibrium behavior of customers and servers in queueing systems. The literature is rich and considerable, but lacks continuity. This book should provide continuity and cover some issues that have not been adequately treated. In addition, it will examine the known results of the field, classify them and identify where and how they relate to each other. Finally, it seeks to fill a number of the gaps in the literature with results while explicitly outlining open problems in other areas. With this book, it is the authors' paramount purpose is to motivate further research and to help researchers identify new and interesting open problems.

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9781402072031

Table of Contents

Reviews

From the reviews: The book enriches the literature on equilibrium of customers and servers in queuing systems, and it reviews the existing literature. On the other hand, it edits the known results in a unified way, and mentions some open problems. ! The book presents a fresh introduction to queuing theory. ! The nice book is welcome in the realm of queuing world. (Anatolij Dvurecenskij, Zentralblatt MATH, Vol. 1064 (15), 2005)

From the reviews: <p> The book enriches the literature on equilibrium of customers and servers in queuing systems, and it reviews the existing literature. On the other hand, it edits the known results in a unified way, and mentions some open problems. a ] The book presents a fresh introduction to queuing theory. a ] The nice book is welcome in the realm of queuing world. (Anatolij Dvurecenskij, Zentralblatt MATH, Vol. 1064 (15), 2005)

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