The World of Waiters
Author:   Gerald Mars ,  Michael Nicod
Publisher:   Taylor & Francis Ltd
ISBN:  

9780367027902


Pages:   158
Publication Date:   11 December 2018
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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The World of Waiters


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Author:   Gerald Mars ,  Michael Nicod
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.317kg
ISBN:  

9780367027902


ISBN 10:   0367027909
Pages:   158
Publication Date:   11 December 2018
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Acknowledgements Preface 1. Going Native in Restaurants 2. What is Service?: Giving That Little Extra 3. The Etiquette of Service: The Expert or the Friend? 4. The Politics of Service: ‘Who Gets the Jump?’ 5. The Waiter’s Formal Career: Learning to be Straight 6. The Waiter’s Informal Career: Learning to be Bent 7. Hotels: A New Classification and Its Implications Epilogue: The Customer’s Experience of Eating Out Glossary of Terms Bibliography Index

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Mars, Gerald ; Nicod, Michael

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